FAQ

dr rochelle skin expert

Question : Where do Dr Rochelle Skin Expert products come from?

Answer: Most of raw materials for our products are imported from Swiss and Singapore and they are repacked in Indonesia since April 2014. The license of DR Rochelle Skin Expert products is taken by cosmetics factory from Indonesia and it is officially registered.

Question: Do Rochelle products have the license from Food and Drug Supervisory Agency?

Answer : Of course. All of Rochelle products have the distribution license from Food and Drug Supervisory Agency of Indonesia. As the customers, you should be more selective in choosing beauty products since there are products with fake license from Food and Drug Supervisory Agency to deceive customers. The authenticity of registration number of every distributed product can be checked in www.pom.go.id by entering the registration number.

Question: Is it safe to use Rochelle products and what are the difference withother facial care products?

Answer : It is very safe since it uses high quality raw materials tested in the laboratory of Rochelle product with the result of research from dermatology expert of beauty and skin from Singapore. The differences of our product with others are the formula and raw material.

Question: Can the use of DR Rochelle products cause addiction?

Answer: For the treatment, the use of beauty product should be done periodically for long period as needed. I give you an example. The body must be treated by bathing and soap. It is a need that must be done sustainably. If we stop bathing or using soap, what will you fell? Our body definitely feels sticky and dirty. That is why we need body treatment periodically and sustainably as needed; it is also the same with facial treatment.

Question: When using products of Dr Rochelle, does the process make skin exfoliate and red?

Answer: This beauty cream is very soft for skin since it has soft, quality raw materials, so it does not cause exfoliation too much and make your skin like boiled shrimp. Almost all of facial care products have the Exfoliation process in general in which the process has the potency to induce the skin layer causing the light exfoliation. It results in the regeneration for fresher, brighter skin layer as long as it does not make your skin itchy, sore, thin, and vulnerable to injury; it is a normal thing to happen.  When your face looks red and pink, this process is normal. You can differentiate the red colour like boiled shrimp and red colour during the use of Rochelle cream; the colour is very different.

Question: DR Rochelle Skin Expert Cream is suitable for what skin type?

Answer : This cream is formulated for combination skin type (all skin types), but you should aware that every person has different variant of skin type. You should consider it when using Rochelle cream depending on skin type. Therefore, you should inform us about your skin type or the history of your skin, so we can give information about the product.

Question: My skin is quite sensitive, can I use Rochelle products?

Answer: If you have the history of allergy in using facial care product and get excessive reaction, you should test the use of cream behind the ear or your hand in 1-2 days first. If there is no negative effect or excessive reaction on your skin, you can use the product frequently. If there is a negative reaction, it is recommended to stop the use. During the treatment, there is usual reaction of skin colour change into red colour, itchiness, and light exfoliation; it is considered normal on sensitive skin. When the reaction is moderate and temporary, the skin adapts to the reaction in the first use. Although the formula of DR Rochelle product is safe for daily use as treatment, the skin reaction for every person is different depending on some factors.

Question: Is DR Rochelle cream able to solve the spots (hyperpigmentation) on face?

Answer: There are many types of spots and melasma and freckles spots are commonly found currently. The spots can be cured, but you should also consider how to avoid the causes of spots itself. The hyperpigmentation can happen in two parts of skin. The spots are usually formed on epidermal layer (spots on upper skin layer). There is also possibility that the spots can permeate the dermal skin layer (inner skin). When it happens, frequent use of treatment cream is not enough and it will be difficult to solve. It is recommended to visit doctor or skin expert for specific treatment. Rochelle treatment is effective only to solve hyperpigmentation of upper skin layer (epidermal). It is recommended to minimize direct sunlight exposure during treatment and use sun block with sun protection or spf 30 or more.

Question: During the treatment, can I use face powder and cosmetics?

Answer: There is no rule to prohibit the use of face powder as long as it is not done too frequently along with makeup. The makeup is one of causes of skin problems. You should know that you need interval 10 – 15 minutes with the purpose to make the Rochelle treatment permeate to skin perfectly. After that, you can apply face powder or make up.

Question: Why does my skin turn dark in the first week of use?

Answer: The possible reaction is skin adaptation. Every person in general has different skin sensitivity and it allows different reaction and result due to certain factors. Please, do your treatment in steps; the reaction is only adaptation or temporary effect.

Questions: How about the expiration date of Rochelle products?

Answer: These products can be used for 6 months. It is recommended to store the night cream in refrigerator to avoid the damage and close the package tightly, so the air does not come inside. Keep it away from hot weather and sunlight; place it in a dry, cool place.

Question: Do Rochelle products have the license from Food and Drug Supervisory Agency?

Answer: Of course. All of Rochelle products have the distribution license from Food and Drug Supervisory Agency of Indonesia. As the customers, you should be more selective in choosing beauty products since there are products with fake license from Food and Drug Supervisory Agency to deceive customers. The authenticity of registration number of every distributed product can be checked in www.pom.go.id by entering the registration number.

Question: Why does my skin not turn white after using 1 set of Dr Rochelle Skin product?

Answer: Dr Rochelle Skin Expert is not instant face whitening cream. This product gives desired result on facial skin gradually and periodically. It means that the regular treatment will give customers the change gradually. We must remember that the beauty products with instant whitening effect must be questioned, especially its formula. The effects and benefits of Dr Rochelle Skin Expert can be felt in 3-4 weeks of using the treatment for facial skin. Your skin will feel clean and soft, the skin structure will look bright. In certain process, your skin will be whitened gradually. In certain process, your skin will be whitened gradually. In the first 1 month of treatment, we recommend the use of additional products, CRYSTAL WHITENING CREAM, in which the application of this product can be helpful to optimize the process of your facial skin whitening. It is recommended to be patient in using the products for treatment. In other words, if you get white skin instantly, we recommend using other products without too instant result. If the customers frequently treat the skin gradually and comprehensively, we are sure that the result will be better and useful.

The factors causing the lack of benefits and complaints from customers are as follows:

  • skin adaptation
  • sensitive skin
  • daily activity & environment
  • combination use with other products from different brands.
  • wrong use of product without following instruction of use.
  • not following the suggestion of steps in treatment

” Disclaimer” **: There is a possibility that the reaction process and result are different for every person, but we do not guarantee the result for every user since the information we provide is only for the reference of the users. May this article be useful for you.